Refund policy

RETURN & REFUND POLICY Due to the intimate and hygienic nature of the Pleasure Pad, we have a strict return policy. Please read carefully before purchasing. What We Accept •Unopened, factory-sealed packages returned within 30 days of delivery date. •Products that arrived damaged, defective, or incorrect (wrong item shipped). •Packages lost in transit where confirmed by carrier. What We Do NOT Accept •Opened packages, for hygiene reasons, we cannot accept returns of opened intimate products under any circumstances. •Returns initiated more than 30 days after the delivery date. •Products that have been used, altered, or repackaged. •Returns without a Return Merchandise Authorization (RMA) number issued by our customer service team. How to Request a Return or Refund 1.Email info@pleasureproductscompany.com within 30 days of delivery with your order number and reason for return. 2.For damaged/defective items: attach clear photographs of the damage and the outer packaging. 3.Our team will respond within 2-3 business days with a decision and, if approved, an RMA number and return instructions. 4.Approved returns must be shipped within 7 days of RMA issuance. Return shipping cost is the customer's responsibility unless the return is due to our error. 5.Refunds are processed within 5–7 business days of receiving the returned item, to the original payment method. Defective or Wrong Item If you received a defective product or the wrong item, we would send a replacement at no charge or issue a full refund including shipping, your choice. Photographic evidence of the defect or wrong item is required. Contact us within 5 business days of delivery. Subscription Orders •Monthly subscription orders may be cancelled any time before the next billing date by logging into your account or emailing subscriptions@pleasureproductscompany.com •Cancellations received after billing has processed will apply to the following month, we cannot refund subscription charges already processed. •Subscription discounts (10% off + free shipping) apply only while the subscription is active. 7. SUBSCRIPTION TERMS •Subscriptions auto-renew monthly on the same date as original sign-up until cancelled. •Subscription price is locked at sign-up rate for 12 months. After 12 months, we will provide 30 days notice before any price change. •Subscribers receive 10% discount on all orders and free standard shipping within the US and Canada. •You may pause your subscription for up to 2 months per year by contacting customer service. 8. PRIVACY & DISCRETION •We take your privacy seriously. All orders are processed discreetly, your bank statement will show 'PPL Commerce' or 'Pleasure P or PPC Wellness, not 'Pleasure Products'. •We do not sell, rent, or share your personal information with third parties for marketing purposes without your consent. •Your purchase history is kept strictly confidential. •We use industry-standard SSL encryption for all transactions. •For our full Privacy Policy, sent upon request.