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For shipping enquiries please contact us through the Contact page on our website. Please include your order number in all correspondence.

Returns & Refunds Policy

Pleasure Pads  |  pleasurepad-6679.myshopify.com

Last updated: March 2026

Our returns policy

We want you to be completely satisfied with your purchase. We accept returns on eligible items within 30 days of delivery, provided the item is unused, in its original condition, and in its original sealed packaging.

Eligible items for return

•       Unopened products in original sealed packaging

•       Items that arrived damaged or defective

•       Items that were incorrectly sent (wrong product or wrong variant)

If your item arrived damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Non-returnable items

•       Any opened or used products

•       Products removed from original packaging

•       Lubricants, cleaning sprays, and consumable products once opened

•       Items purchased during clearance or final sale

•       Gift cards

How to start a return

•       Contact us through the Contact page on our website within 30 days of receiving your order

•       Include your order number, the item you wish to return, and the reason for the return

•       We will respond within 1-2 business days with return instructions and a return authorisation number

•       Pack the item securely in its original packaging and include your return authorisation number inside the parcel

•       Ship the item to the address provided — we recommend using a tracked shipping service as we cannot be responsible for returns lost in transit

Please do not send items back without first contacting us and receiving a return authorisation number. Unauthorised returns may be refused.

Refunds

Once we receive and inspect your returned item, we will notify you by email. If your return is approved, your refund will be processed within 5-7 business days to your original payment method.

Please note that original shipping charges are non-refundable unless the return is due to our error (wrong item sent, defective product). Return shipping costs are the responsibility of the customer unless the return is due to our error.

Exchanges

We do not offer direct exchanges. If you would like a different product, please return your original item (if eligible) and place a new order.

Late or missing refunds

If you have not received your refund within 7 business days of our approval email, please first check your bank account and contact your credit card company as processing times vary. If you have done this and still have not received your refund, please contact us and we will investigate.

Contact us

For all returns and refund enquiries please contact us through the Contact page on our website. Please include your order number in all correspondence and we will be happy to help.